Q. Subscription Help. Cancel, Change, etc.

Accidentally place an re-occuring order that has a subscription?

Here's what to do: - Navigate to the Subscription Management Tab on our menu bar, enter your email (that you would have needed to create the subscription.) From here you can cancel, edit frequency, or make changes to the roasts included, etc.

If you're still having trouble, please email us for further help. But these steps are the first steps we will advice you to do before-hand.

Q. How does my purchase support animal rescues?

A portion, 10% of every sale goes directly to our partnered animal rescue organizations. We partner with shelters across Canada that helps animals in need in various ways. 

Q. Is your coffee flavoured?

Our coffee is not flavoured. The flavours on our bags are the tasting notes (like wine). These are what the un-roasted beans would taste like, and what makes the undertones and profile of the coffee.

Q. Can I track my order? 

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your coffee’s journey.

Q. How long does shipping take? 

We have a standard fulfillment turn-around time of 2-3 business days. While we do our best to select the fastest shipping option for you at checkout, once the packe leaves our warehouse it's up to the delivery services turn-around times for delivery.

Depending on where you live, this will vary. A tracking number is included (once order is fulfilled) with your shipment so you can track your order. 

Q. Do you offer returns or refunds?

Please look at our refund policy's for information on eligibility on your product. 

Q. Do you offer local pickup?

Yes! If you're in the Halifax area, you can pickup your order at our local warehouse in Beaverbank.